Refund policy
Return & Refund Policy
Last updated: October 28, 2026
At Orvani, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee from the date of delivery. If you are unsatisfied with your product for any reason, you may request a refund within 30 days of receiving your order.
Eligibility
- Products must be returned within 30 days of delivery.
- Unopened and sealed bottles are eligible for a full refund.
- Opened bottles are eligible for a refund if you are unsatisfied with the product. We may request that you return the remaining product.
- Proof of purchase (order confirmation email or order number) is required.
How to Request a Refund
To initiate a return or refund, please contact us at ecrabverse@gmail.com with your order number and reason for the return. Our team will respond within 1-2 business days with instructions.
Refund Processing
- Once we receive and inspect your return (if applicable), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
If you received a damaged or defective product, please contact us at ecrabverse@gmail.com within 7 days of delivery and we will send a replacement at no additional cost.
Non-Returnable Items
- Gift cards
- Products purchased more than 30 days ago
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at ecrabverse@gmail.com.